The Importance Of Emotional Intelligence In The Workplace

Emotional intelligence is a skill that can positively transform workplaces. This is how.

Business Business Life
  • Release Date: 14 September 2023
  • Update Date: 15 March 2024
  • Author: Speaker Agency
690X460 2 (32)

Emotional intelligence is the ability to regulate and manage your own emotions, while also being able to understand the emotions of the people that are around you. In the workplace, emotional intelligence can be an extremely important skill that enables you to communicate effectively with others and get ahead in your career. There are five essential elements to emotional intelligence. These include self-awareness, motivation, self-regulation, social skills and empathy.

Also known as emotional quotient, or EQ, a person who is emotionally intelligent understands and manages their emotions in positive ways. This allows them to more effectively reduce stress, empathize with others and defuse conflict.

Emotional Intelligence Defined: Understanding The EQ Advantage

The emotional intelligence meaning is that EQ is a skill that enables people to master their own emotions and understand the emotions of others. This can be an exceptionally useful skill at work, where to communicate effectively with others, having an inkling of their emotional state can be useful.

Essentially, EQ is the ability to recognize, understand, take advantage of and manage ones own emotions in positive ways. A person with high emotional intelligence is also likely to excel in social situations, since they understand what they people around them are feeling. A leader who has a high EQ tends to be less stressed and a better communicator. They positively affect the workplace around them and are more capable of overcoming challenges. They are also aware of their mental state and knows how what they're feeling influences emotional reactions in others.

EQ In Leadership: How Emotionally Intelligent Leaders Drive Success

690X460 (31)

Climbing the corporate ladder with just technical skills will only take you so far. The difference between a good leader and a great leader is the emotional element. Daniel Goleman, an American psychologist is credited with coining the term 'emotional intelligence'. In his EQ theory, he states that there are five core components that together comprise emotional intelligence.

These core components include empathy, or the ability to sense pain in others. It includes effective communication and social skills, self-awareness, self-regulation and self-motivation. An emotionally intelligent leader understands that to inspire their employees to be successful, they need to understand their employees at first. They drive success by inculcating a positive work culture where employees can thrive.

They openly communicate with their employees and take their advice where necessary. A good leader needs to visualize themselves in a positive light, even if things aren't going well. Complications should only be seen as setbacks and opportunities for learning. Good members have a clear vision regarding what they want, as well as how they can achieve that. A leader with a high EQ knows that if they want to stay motivated, then they need to set new goals for themselves. They set these goals regularly and don't worry about facing challenges.

Building A Positive Work Environment

Not that you know what is emotional intelligence, let's see how it applies to the workplace. A leader with high EQ knows that a positive workplace environment can go a long way towards fuelling business success. Emotional Intelligence also overlaps with interpersonal skills, especially when it comes to communication and conflict management. These are skills that are crucial for success in the workplace.

A business is likely to encounter challenges from time to time. A leader with high EQ guides their employees on how to control their emotions better, how to communicate better and respond to challenges effectively.

A positive workplace environment is one where employees regulate their emotions, deal with challenges and work in a productive manner. As a leader, building a workplace which is positive for the employees can help boost productivity at work.

To develop a positive work environment, hold talks and seminars with your employees on the importance of building emotional intelligence. Leave open channels of communication and motivate your employees every chance you get. Over time, the culture of the workplace will be both positive and productive.

Developing Emotional Resilience

People who have strong EQ also have emotional resilience. Those who know how to self-regulate their emotions can avoid making decisions that are impulsive. In the corporate world, decisions need to be calculated and informed. Rash decision making can lead to problems. A leader with a strong EQ knows how to think before they act.

When it comes to teamwork, having high EQ can again be useful. Empathetic and understanding people work better in teams, are trusted more as leaders and know how the actions of their team mates are being fuelled by their emotions.

Emotional resilience is the ability to respond to situations that are stressful in a calm and collected manner. People who have strong emotional resilience know how to positively react to the challenges life presents them. At work, this can be seen as an asset. This is as being emotionally resilient allows you to shift the perspective and enable others to feel motivated. Instead of your employees seeing a challenging situation as a threat, they now see it as an obstacle that they can overcome.

Developing emotional resilience comes more naturally to people who have high emotional intelligence. This is as they already know how to shift their perspective when faced with challenging situations. A leader with a strong EQ shifts the perspective for their employees as well, allowing them to work with more confidence. Emotional resilience is developed naturally as you face more and more challenges in life.

Connecting With Employees On An Emotional Level

The employees of your company have the same goal as you - they want the business to succeed. To connect better with your employees, talk to them about the common goal that you're all working towards. This will help them better rely on each other, which can improve their teamwork as well.

They key to connecting with employees is viewing them through a compassionate lens. When they achieve something, recognize their achievements. This helps you to build a good rapport with your employees. Recognizing their achievements in front of others can help them feel better about their workplace achievements. They are more likely to repeat behavior that nets positive results.

Try to reduce stress at the workplace and create an environment that is positive for your employees. This can help you connect with your employees and also inspire them to work harder to reach business goals.

Frequently Asked Questions

690X460 3 (24)

People have a lot of questions about emotional intelligence. These are the most common questions that they ask.

What is emotional intelligence? 

Emotional intelligence is the ability to control and regulate your own emotional responses. People with high EQ are also able to understand why others are emotionally responding the way that they are. Emotional intelligence in leadership is a trait that can't be overlooked. This is as leaders with strong emotional intelligence are more likely to inspire their employees to work towards business goals. An emotionally intelligent leader also understands the importance of inculcating a positive workplace culture.

Why is emotional intelligence crucial in the workplace? 

You might be wondering is emotional intelligence important in the workplace. The answer is that yes, it is. Emotional intelligence at work allows you to better perceive, reason, understand and manage both your emotions and the emotions of others. When you can control your own emotions, you can better help your employees regulate their emotions as well.

You can build a positive workplace culture that enables your employees to work better and in a more positive mindset. They learn to not fear challenges but to tackle them head on. A positive workplace also has higher employee retention.

How does emotional intelligence contribute to effective leadership and teamwork? 

Emotional intelligence in the workplace is important. This is as being emotionally intelligent enables you to build a culture that is positive, productive and good for the mental health of your employees. In teamwork, having emotional Intelligence can enable team members to work together better. They can understand and regulate their own emotions, as well as empathize with the emotions of other team members.

This improves team work and helps the team to better focus on their end goal. In leadership, emotional intelligence is just as important. This is as an emotionally intelligent leader is compassionate, inspiring and understanding at work. This allows their employees to view then

more highly, trust them and take inspiration from them. A leader with a strong EQ can influence their employees to develop emotional resilience as well.

What are some signs of high emotional intelligence in an individual? 

A person who has high emotional intelligence exhibits the following traits:

  • They embrace change and know how to pivot when necessary
  • They have strong self awareness
  • They are empathetic towards others
  • They are eager to face challenges and learn from them
  • They can express themselves assertively and also know how to be receptive towards feedback

They are self-aware, compassionate, positive and capable of understanding the emotions of the people around them.

 Can emotional intelligence be developed and improved over time? 

Yes, emotional intelligence can be developed over time. A person who focuses on developing their self-awareness, their self-regulation and their social skills can develop their emotional intelligence as well. Emotional intelligence skills are highly valued at work owing to the positive impact it can have on the work environment.

To learn more about emotional intelligence, why not attend a talk from speakers like

Pandit Dasa, Mimi Nicklin, Lee Chambers, Jamil Qureshi and Dr. Martyn Newman. Both Neill Breslin and Aldo Kane are also excellent speakers that can inspire others to work on their emotional intelligence, and apply those skills in the workplace. Learn more about why

empathetic leadership  is important and how a high EQ can help you in your professional life.

Send Plane Contact us
Contact us
Your form has been successfully submitted.