This keynote explores the key characteristics of tomorrow’s most resilient and productive organisations. Drawing on shifting employee expectations and rapid technological evolution, it offers practical strategies for creating a flexible, collaborative, and purpose-driven workplace. From redefining the role of the office to prioritising adaptability over routine, it highlights what it truly takes to attract and retain top talent in an uncertain future.
Will Higham empowers leaders to think beyond short-term efficiency and design workplaces that foster connection, creativity and long-term value. By aligning space, culture, and skills with the future of work, companies can thrive amid disruption rather than simply survive it.
Future-Proof Your Sales Team
In this session, Will Higham reveals what tomorrow’s customers will expect from the people selling to them – and how organisations can start preparing their sales force today. The talk emphasises the critical shift from transactional selling to emotionally intelligent engagement, built on empathy, trust and long-term relationship-building.
As digital tools transform customer journeys and AI handles more technical tasks, human sales professionals must evolve to offer what machines cannot. Will outlines the new skillsets, mindsets and communication styles that will define successful sales teams in the years to come.
Four Ways to Innovate
Innovation doesn’t have to be radical – but it must be relevant. In this keynote, Will Higham presents four clear, actionable innovation strategies that help companies meet emerging consumer needs and expectations. He demonstrates how forward-thinking businesses stay competitive by anticipating change, not just reacting to it.
The session draws on real-world examples across sectors, encouraging audiences to view innovation as a mindset rather than a one-off initiative. Will inspires teams to rethink assumptions, harness trends and build products, services and experiences fit for the future.
Six Ways to Navigate Uncertainty
In a world shaped by volatility and mistrust, Will Higham equips organisations with six vital tools to build resilience and clarity. This talk focuses on how to lead through ambiguity, respond to shifting behaviours, and engage customers and employees with confidence.
Rather than fearing uncertainty, Will encourages audiences to see it as an opportunity to evolve. He shares insights into consumer psychology, societal shifts and workplace dynamics that can guide strategic decisions, even in the most turbulent of times.
Appeal to the Customer of the Future
This keynote sheds light on what tomorrow’s consumers will truly value – and how brands can position themselves to meet those expectations. From ethical preferences to emotional needs, Will Higham explores the changing motivations behind purchasing decisions.
The session offers a roadmap for customer-centric growth, highlighting how empathy, transparency and purpose will shape the future of marketing. Businesses that embrace these values won’t just sell more – they’ll build lasting relationships with a more powerful, connected and discerning customer base.