As consumer trends change at an unprecedentedly rapid rate, companies and brands find themselves trying to react quickly to protect and grow their brand. This is where CX comes in.
Do you want to boost your organisation's customer experience performance with inspiring keynote speakers and workshops? Are you searching for influential voices in the customer experience space that can both educate and engage?
Look no further! In this blog post, we will share some of the most popular and sought-after CX speakers available for hire today. From industry veterans to breakout experts, our recommendations cover various CX topics including Cx metrics and brand experience. These topics are guaranteed to inspire learning and success at any event or gathering.
Read on for more details about each speaker's professional accomplishments and impressive background. You will find out how they have been helping organisations achieve maximum results from their customer experiences.
Investing in omnichannel customer experience is essential for long-term success. CX goes beyond providing excellent insights on managing customer experience. CX measurements actually are more than that.
They involve building strong relationships with customers. Also, there is the part where understanding their needs and preferences is important. It’s almost like creating a customer and a shopping experience that would secure the terms of great customer experience.
This helps businesses make well-informed decisions that can enhance the value they offer. Furthermore, research shows that companies with outstanding customer experience outperform those without by up to 16% in revenue growth. A positive customer experience strategy makes a big difference in staying competitive in an increasingly crowded marketplace.
Digital customer experience speakers can help you enhance the experience your customers have with your business. They offer expertise, insights and tailored advice. This advice helps ensure your audience has a positive and lasting impression of their interaction with your brand.
The experts have vast professional experience and in-depth knowledge of customer service. That is how they provide invaluable guidance to craft strategies and deliver tangible results.
They bring fresh perspectives, important touch points, valuable information and helpful best practices. All these components ensure your company is in the best possible shape for excellent customer experience. They also help you identify customer experience vs customer service.
Creating a customer journey consists of a number of steps. You must have a good understanding of concepts like buyer persona and customer retention. Clearly, customer feedback is your first phase for customer satisfaction CSAT. The issue of loyal customers can be addressed accordingly.
Hiring a Customer Experience Speaker for your next event ensures that your employees have an enjoyable, productive and rewarding experience. They have to interact with other customers, hence the need for best care practices.
Take a look at the popular customer experience consultant to hire for your next event:
Alan Moore has spent his life dedicated to improving business on a global scale. Alan is the founder of the Design School for Beautiful Business. He is an author and he constantly strives to make every business on the planet as beautiful as possible.
Throughout his career, he has served in board and advisory positions for major companies such as PayPal and Microsoft. He has presented thought-inspiring talks at conferences across continents and collaborated with renowned artists like Anselm Kiefer and Helen Chadwyck.
Alan Moore currently sits on Grimshaw Architects Vision Board, where he is fortunate enough to work alongside other brilliant minds. As one of today’s leading customer experience speakers, Alan Moore’s dedication is remarkable. It is about enabling success within the business world.
Allyson Stewart-Allen is a highly sought-after figure in the world of retail customer experience. A California resident in Europe for over 25 years, she has immense knowledge of international business. She was able to create International Marketing Partners because she had deep expertise in brand internationalisation. Her invaluable MBA education with Dr. Peter Drucker has enabled her to put all these things together. Her consultancy firm advises Boards of Directors and corporate leaders across various sectors such as services (legal, property, financial), luxury, retail, travel and more.
Before embarking on an independent venture, her consulting career began with renowned firms. These firms include PwC, PA Consulting Group and Hay Management Consultants.
It is obvious why she has become one of the most popular customer experience speakers. She offers advice from direct experiences in both public and private contexts, Allyson Stewart-Allen offers a unique angle to any project. She identifies the pain points and gives explanation to the details of the matter.
Dave Carroll's keynote focuses on how businesses can enhance customer experience by connecting with their customers through compassion. Dave Carroll has a proven success story with hundreds of media appearances. He has spoken for audiences worldwide and he provides engaging social media insights.
His vast knowledge and understanding of the world is quite impressive. Dave also graces the audience with humorous anecdotes and music to demonstrate the importance of caring for your customers. His keynote speeches are not simple information sessions, they are utterly entertaining.
His unique approach will equip attendees with innovative strategies and improved insights into customer excellence. These insights will be useful in yielding satisfied customers and increased levels of profit.
If you are looking for a customer experience speaker dedicated to creating fantastic customer experiences, Daphne Costa Lopes is your ideal hire! She has over a decade of CX experience. She also has a passion for breaking down the barriers faced by organisations and innovating across all departments. Her own creativity shines through her keynote talks and one can take life lessons from these sessions.
Daphne heads up Customer Success for the UK at Hubspot and serves as a CX advisor for tech start-ups. She is widely praised for her insight into building GTM and CX teams from scratch with a 'customer first' attitude that can be applied to businesses of all sizes. Her notable achievements include helping create the cutting-edge future-of-work start-up Wndyr and being appointed as their Head of Operations.
Popular customer experience speaker, Gianni Giacomelli, is a leader in harnessing collective intelligence to tackle environmental and social issues. With extensive experience in C-suite technology services and software roles as an affiliate of top academic research institutions, management consultant and start-up executive, he is now completely dedicated to sustainability innovation technology.
He has worked on massive global operations where digital tech and data are difficult to implement, and talented people are hard to come by. With his incredible knowledge and experience, Gianni Giacomelli is the perfect choice for any organisation looking for insights into measuring customer experience.
In conclusion, attending an event where a customer experience speaker is present could greatly benefit any business as it will provide the opportunity to understand how to improve customer experience.
The interaction between the customer and the brand has changed significantly over the past years. The use of the internet and the possibilities of the digital world have contributed to this concept. In addition, the Covid-19 pandemic presented us with other aspects of digitalisation.
Online shopping has already existed however, the pandemic has made the whole shopping experience a brand new thing. This is why businesses need a different understanding of making the customer happy. Measuring the impacts has also become easier in a way.
This however, requires all the more expertise you can possibly use. Hence the effort to wake the businesses up about this issue.
Attending an event where a customer experience speaker is involved also provides key information for how to measure customer experiences. This is to ensure that the desired objectives and goals are achieved. Whatever your requirements, the customer experience speakers at Speaker Agency can help you identify ways your company can optimise your customer experience journey.
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