After Dinner Speakers
Bestselling Author, Entrepreneur, Marketing Professor at Vlerick Business School
Steven explores how customer expectations are evolving in an age of digital disruption. He shows how organizations can leverage technology without losing sight of the human touch that builds lasting relationships.
This keynote equips leaders with strategies to put customers at the heart of every decision. Audiences leave with practical ideas to design experiences that are both digitally seamless and emotionally engaging.
When Digital Becomes Human
Our speaker reveals how the best companies succeed by blending digital convenience with authentic human connection. Steven highlights real-world examples where empathy and technology work hand in hand.
This session inspires organizations to reimagine customer journeys. Attendees walk away with actionable insights to build trust, loyalty, and differentiation in competitive markets.
Link Between Artificial Intelligence and Customer Experience
Steven examines how AI is revolutionizing the customer experience. From personalization to predictive insights, he demonstrates how AI can create value when deployed responsibly and transparently.
This talk helps leaders understand the balance between automation and authenticity. Audiences leave with the tools to integrate AI into customer strategies while maintaining human connection.
Future of Marketing
In this keynote, Steven looks ahead to the forces redefining marketing—from AI and data-driven personalization to shifting consumer values. He explains how brands can adapt to remain relevant and impactful.
This session motivates organizations to embrace change with creativity and agility. Attendees gain a clear vision of how to shape marketing strategies that thrive in the future.
