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Steven Van Belleghem - Customer Experience and AI Expert, Bestselling Author and nexxworks Co-founder, Keynote Speaker

Steven Van Belleghem

Steven Van Belleghem Customer Experience and AI Expert, Bestselling Author and nexxworks Co-founder

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Steven Van Belleghem - Customer Experience and AI Expert, Bestselling Author and nexxworks Co-founder, Keynote Speaker
Steven Van Belleghem's Biography

Steven Van Belleghem is a customer experience expert, keynote speaker and author who focuses on how artificial intelligence is reshaping customer relationships. He has delivered more than 1,500 keynotes in over 50 countries for organisations including Disney, Google, Salesforce, Mastercard, Heineken, Booking.com, Coca-Cola, Volvo and Unilever.He has researched how AI would change the way companies connect with their customers since 2014, years before generative AI reached the boardroom. His view is that as AI automates customer journeys, flawless service becomes the baseline and the real differentiator shifts from performance to connection.Steven is the author of six international bestsellers, including The Conversation Manager, When Digita

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Creating a Strong Customer Culture: A Diamond in the Rough | Full Keynote, Nordic Business Forum 2024 play Creating a Strong Customer Culture: A Diamond in the Rough | Full Keynote, Nordic Business Forum 2024
Steven Van Belleghem | Keynote Speaker on Customer Experience and AI play Steven Van Belleghem | Keynote Speaker on Customer Experience and AI
Deep Loyalty: How to Create Customer Value in a World of AI | Steven Van Belleghem play Deep Loyalty: How to Create Customer Value in a World of AI | Steven Van Belleghem
The world needs trusted gatekeepers / keynote speaker Steven Van Belleghem at Obama event Amsterdam play The world needs trusted gatekeepers / keynote speaker Steven Van Belleghem at Obama event Amsterdam
Dealing with increasing customer expectations. Full keynote (20 minutes) by Steven Van Belleghem play Dealing with increasing customer expectations. Full keynote (20 minutes) by Steven Van Belleghem
The rising importance of human interface in a tech-dominated world | Steven Van Belleghem | TEDxULB play The rising importance of human interface in a tech-dominated world | Steven Van Belleghem | TEDxULB
'When digital becomes human' Full keynote Steven Van Belleghem on a retail conference in Istanbul play 'When digital becomes human' Full keynote Steven Van Belleghem on a retail conference in Istanbul
Keynote speaker Steven Van Belleghem on Customer Experience / Best scenes from 2018 play Keynote speaker Steven Van Belleghem on Customer Experience / Best scenes from 2018
3 drivers for customer expectations in the next decade / by keynote speaker Steven Van Belleghem play 3 drivers for customer expectations in the next decade / by keynote speaker Steven Van Belleghem
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Deep Loyalty: Creating Valuable Customer Relations in a World of Artificial Intelligence Deep Loyalty: Creating Valuable Customer Relations in a World of Artificial Intelligence
A Diamond in the Rough A Diamond in the Rough
The Offer You Can't Refuse The Offer You Can't Refuse
Customers the Day After Tomorrow Customers the Day After Tomorrow
When Digital Becomes Human When Digital Becomes Human
The Conversation Company The Conversation Company
The Conversation Manager The Conversation Manager
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Steven Van Belleghem Speaker Solutions
Keynote Speaker
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Steven Van Belleghem Keynote Topics
Deep Loyalty: Creating Customer Value in a World of AI

As AI removes friction and automates customer journeys, flawless service becomes the baseline. Based on his new book Deep Loyalty, Steven explores three levels of loyalty (transactional, transformational and deep) and shows how companies build relationships customers choose to keep, even when a better deal is one click away.

A Diamond in the Rough: Building a Strong Customer Culture

Most companies have excellent intentions for their customers, yet execution often falls short. Drawing on A Diamond in the Rough and conversations with thousands of customer experience professionals, Steven shows how to build a customer culture that turns good intentions into a consistent customer experience.

Customer Experience in the Age of AI

Steven has researched how AI will reshape customer relationships since 2014. This keynote looks at how AI agents are changing buying behaviour and why the real differentiator is shifting from performance to connection.

Steven Van Belleghem
Steven Van Belleghem's Biography

Steven Van Belleghem is a customer experience expert, keynote speaker and author who focuses on how artificial intelligence is reshaping customer relationships. He has delivered more than 1,500 keynotes in over 50 countries for organisations including Disney, Google, Salesforce, Mastercard, Heineken, Booking.com, Coca-Cola, Volvo and Unilever.

He has researched how AI would change the way companies connect with their customers since 2014, years before generative AI reached the boardroom. His view is that as AI automates customer journeys, flawless service becomes the baseline and the real differentiator shifts from performance to connection.

Steven is the author of six international bestsellers, including The Conversation Manager, When Digital Becomes Human, Customers the Day After Tomorrow and A Diamond in the Rough. His new book, Deep Loyalty, explores how companies can reinvent customer loyalty in a world of artificial intelligence. His work has been featured in Forbes, The Guardian and other leading business media.

He is a co-founder of nexxworks, which helps companies see the future of customer experience up close through inspiration tours and executive programmes. He is based in Belgium.

Steven Van Belleghem is ready to inspire your teams!
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Frequently Asked Questions About
Steven Van Belleghem

Steven Van Belleghem speaks about customer experience, customer loyalty and the impact of artificial intelligence on customer relationships. His keynotes include Deep Loyalty: Creating Customer Value in a World of AI, A Diamond in the Rough: Building a Strong Customer Culture and Customer Experience in the Age of AI.

Contact Speaker Agency UK through speakeragency.co.uk/contact. We will discuss your event's objectives, audience and timing, then tailor Steven Van Belleghem's session to fit.

Steven Van Belleghem is available for corporate conferences, leadership events, award ceremonies, internal team days and online sessions, in the UK and internationally.

Yes. Steven Van Belleghem's sessions work well for leadership away-days, organisational development and staff training, and can be adapted to your team's goals.

Speaking fees vary depending on event type, audience size, location and format (keynote, panel or workshop). Contact Speaker Agency UK for a personalised quote for Steven Van Belleghem.

Steven Van Belleghem typically delivers 30 to 60 minute keynotes with optional audience Q&A, and can tailor the timing or run a longer workshop format to suit your event.

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