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Benefits of Diverse and Inclusive Workplace Cultures

Gain an in-depth understanding of the business case for diversity and inclusion, and barriers to their implementation. Discover strategies to create a diverse and inclusive workplace where everyone can bring their authentic selves to work.

Business Business Life
  • Release Date: 29 July 2023
  • Update Date: 06 December 2023
  • Author: Speaker Agency

Benefits of diverse and inclusive workplace cultures

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Ensuring diversity and inclusion at the workplace facilitates a happy and productive environment for employees. Employees tend to feel safer and included in an inclusive environment, which instills  a sense of belongingness in them.

As a key people management practice, diversity and inclusion delivers multiple benefits for businesses.

Top Talent Acquisition and Retention

High-performing employees are 400% more productive than employees of average performance. The extent of performance is a whopping 800% more when it comes to complex occupations such as that of software developers. Given these mind-blowing workplace productivity figures, attracting top talent is critical for any business.

With talent becoming scarcer, companies limit themselves when they restrict themselves to traditional hiring strategies. A well-developed diversity and inclusion strategy empowers organizations with an approach that attracts top talents.

Every employee, regardless of his/ her diversity, feels the need to be respected, valued, appreciated, and rewarded with fair opportunities. A diverse and inclusive workplace delivers on all these counts.

Such workplaces serve as an inspiration for top talents from diverse environments. Employees want to work and thrive in such workplaces, making these companies a popular career destination.

Improved Team Performance

A diverse team brings to the table diverse life and work experiences, and unique skillsets and talents. Each of these aspects adds immense value to your workplace’s existing repertoire of talent, skills and experience.

Team abilities expand and get strengthened with diverse representation. Challenges are dissected with a unique perspective, creativity comes to the fore, and an innovative environment thrives.

Teams that discourage diversity consist of employees with similar skill sets and perspectives. Similar thought processes and approaches do not bring the best results to challenges. Results are stale, uninventive and mediocre. Innovation suffers in such environments and great moments of organizational success and growth are never witnessed.

Superlative Business and Financial Performance

Teams representing the neurodiverse population are capable of realizing 30% greater productivity than teams without such representation. With increased productivity and employee engagement, diverse teams are able to realize greater business performance.

Financial benefits manifest in the form of innovation profits. Research finds that venture capital (VC) collaborations are more among partners with similarities in race, gender, education or work history.

But such similar collaborations have shown only low financial performance. The more the similarities among investment partners, the lower the financial performance. Diverse collaborations, on the other hand, deliver better performance.

The difference in performance has been attributed to the inherent strength of diverse collaborations. 

The research goes on to explain that projects selected by similar and diverse partners are equal in potential. However, diverse partners tend to make better decisions than their counterparts, which increases their financial performance.

The unique perspective and approach that diverse collaborations bring into decision-making are key to success. Operations, hiring, development and other critical strategies that a new venture demands for survival and growth, are well-addressed by a diverse collaboration. These are strengths that a non-diverse collaboration falls short on.

Enhanced Employer Branding

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Employer branding is the reputation your company carries. Aligning goals with values, authenticity, transparency and delivering on brand promises, are key to maintaining a positive employer brand. A positive employer brand makes it easier for companies to expand their talent pool, attract top talents, and retain high-performing employees.

Diversity and inclusion are a priority factor for candidates seeking to apply for a company. A workplace without diversity is likely to discourage 41% of LGBTQ+ candidates from applying for the company.

Incorporating diversity and inclusion in your work culture and actively acting on the principle, elevates your employer brand reputation. Such workplaces are regarded as entities with social responsibility and employee-friendly. 

Creating a more inclusive environment in the workplace

Diversity and inclusion are legally recognized concepts in the UK. The Equality Act 2010 ensures legal protection on nine characteristics. These include age, race, religion, disability, gender, pregnancy and maternity, marriage and civil partnership and sexual orientation.

Despite the presence of legal protection, organizations have to do more to make diversity and inclusion integral to workplace culture. It is also important to be comprehensive with the characteristics included in your diversity and inclusion strategy.

With awareness increasing, modern workplaces are looking at a range of diversities in addition to those already existing and being protected. Mental health, neurodiversity, invisible disabilities, caring duties and paternity/ maternity, are some key aspects impacting the modern workplace. Your diversity and inclusion strategy must address these aspects among others for improved inclusion.

Here are some ways to ensure that your workplace is more inclusive:

  • Make it an organizational practice to make diverse representation on your workforce
  • Ensure that there is fairness and transparency in delivery of career opportunities and rewards
  • Make leadership accountability stringent
  • Encourage open conversations on diversity, inclusion, unconscious bias and discrimination

Overcoming challenges and barriers to diversity and inclusion

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Overcoming barriers to creating a diverse and inclusive workplace starts with an awareness of these challenges.

  • Communication barriers. From language to communication styles, ineffective exchange of information presents a great barrier. Tools such as employee surveys can help understand employee communication needs. A combination of technology and traditional communication methods such as phones and emails can be used to address diverse needs.
  • Unconscious bias. Deep-rooted prejudices and misconceptions can develop an attitude of unconscious bias towards people of specific diversity such as age or religion. Strict implementation of workplace behavioral policies can minimize unconscious bias.

 Training can increase awareness, dispel erroneous beliefs, and help counter attitudes of 

 unconscious bias.

  • Lack of transparency and trust. A stifling ambience where employees are not allowed to voice their opinions, and are not presented with equal career opportunities, engenders distrust.

 Ensure that diverse teams are led by mature leaders capable of respecting and promoting 

 differences. Such leaders exemplify behaviours that make diverse employees feel valued and 

 included. Trust can be revived and maintained only with such leadership.

Strategies for promoting diversity and inclusion in the workplace

Conversations on the best practices for promoting diverse and inclusive workplaces are great. But strategies that back these conversations are crucial for success. Here are some strategies that enable successful implementation of best practices: 

Put a strong workplace policy in place

Having a policy in place communicates your company’s stand on diversity and inclusion. The policy must be clear in its intent and implementation. It should specify behaviours that are expected at the workplace and violations that warrant strict action. A good policy also guides employees on resources for help.

Include diversity and inclusion principles across operations

It is crucial to infuse diversity and inclusion into every aspect of your organization. Such integration is essential to communicate the importance of diversity and inclusion to all stakeholders.

Have specific instructions for different organizational aspects where diversity and inclusion make a heavier impact, including:

  • Hiring 
  • Increasing stakeholder awareness on diversity and inclusion through measures such as training programs
  • Specifying dress codes
  • Ensuring equal pay
  • Tackling violative behaviours
  • Flexible work models
  • Accommodating religious practices

Make your hiring process diversity and inclusion-friendly

Hiring is a key aspect of business through which you can communicate your brand’s position on diversity and inclusion. To make diverse representation on your workforce:

  • Promote job vacancies on multiple channels so that information reaches a wider pool of talents from different backgrounds
  • Specify that your business is an “equal opportunities employer”. This conveys that the role is open to any individual that meets the specified criteria
  • Use a gender-neutral language to describe your ideal candidate 
  • Train hiring managers to employ fair practices to prevent risks such as unconscious bias

Make leadership teams more accountable

Your leadership must lead by example. Enforcing increased accountability for violations is an effective step towards promoting a diverse and inclusive environment.

Encourage leadership to:

  • Inculcate and practice an open attitude
  • Participate in training that makes them more aware about the importance of diversity and inclusion
  • Understand the significance of their contribution towards nurturing a diverse and inclusive work culture through conversations and training
  • Be more aware of direct and subtle discriminative behaviours. Communicate the importance of swift action to prevent future occurrences

Invest in activities that improve understanding of diversity and inclusion

Celebrating diversity-based events such as ethnicity-, diaspora-, and gender-specific holidays and celebrations increases awareness regarding the diversity. Your employees will get to understand the lives and places behind the faces. This understanding can have a lasting impact on their attitudes and behaviours.

You can also invite speakers specializing in diversity and inclusion to communicate the importance of a diverse and inclusive workplace. Expert speakers bring their life experiences into their speech, making the speech humorous, lively and impactful.

Make training programs on diversity and inclusion a continuous process. Training must be a structured program designed to increase awareness about discrimination, and develop skills to counter such attitude and behaviour.

An effective training program educates participants on outdated beliefs and myths that lead to discriminatory perspectives and unconscious bias. Good training programs focus on imparting the strengths of diverse and inclusive workplaces. They empower participants with authentic knowledge, and skills, that help counter biased attitudes and behaviours. 

In Conclusion

Organizations that follow diversity and inclusion in principle and practice earn customer and employee trust. These organizations succeed in carving a unique competitive advantage, positioning themselves for outstanding business and individual growth.

References

Gov.uk

McKinsey

Forbes

McKinsey2

Our Office

HBS

Carson College of Business

CIPD

McKinsey3

LinkedIn

VALAMIS

ACAS

Scribrr

Corporate Class Inc

Great Place to Work

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