Persuasion and negotiation are two important concepts in work life just as they are in other aspects of our lives. All organizations value the impact of communication especially when it is a process which includes negotiation and is finalised with persuading the other party.
28 December 2021 ・ Author: Speaker Agency
Persuasion and negotiation are two important concepts in work life just as they are in other aspects of our lives. All organizations value the impact of communication especially when it is a process which includes negotiation and is finalised with persuading the other party. This article is about the key elements of negotiation and the art of persuasion as well as the techniques to look into during the process. Conflict management is a part of our topic, as it should be, so we can have some insight on the matter.
The most important factor during the debates at work is the human factor. Character differences, communication skills, awareness, observational skills, listening and learning by focusing and learning from mistakes are the items we can list when we talk about human factor. Work life also requires one other key element which is proactive presentation. Once you get a good handle on the human factor and proactive presentation, you’ll have no trouble in debating, negotiating and convincing people at work.
One of the key concepts in persuasion is trust. People who trust the counter party, feel valued and believe that they’ll leave the room with gains in their bags are more likely to be persuaded. You’ll benefit from any situation where you are trusted and make people understand that they will gain something at the end of the endevour.
●Effective Techniques for Negotiation and Persuasion at Work
It’s essentially important for organizations/businesses to consider negotiation and persuasion process strategically and carry out actions accordingly in the day and time we live in. Here are some of the techniques for effective negotiation and persuasion at work.
●Planning the Negotiation Process: Planning and preparation are the critical duo in every negotiation process at work. Identifying the matter, clarifying short and long term goals, estimating possible gains and guessing possible problems, evaluating opportunities and determining the strengths and weaknesses of the involved parties are the preparation topics at this stage.
●Grand Entrance and Powerful Presentation: A grand entrance with a statement and a powerful presentation will definitely help you to get your message accross. If you’re able to explain complex issues, ask the right questions and use of technology in your presentation, it means your presentation is a powerful one.
●The Power of Body Language and Tone of your Voice: Your body language and the tone of your voice make a difference when it comes to persuasion techniques. Interpersonal communication studies have shown that the effect of body language is 55% where the effect of your tone is 38% and the effect of your actual words is 7%.
●Different Character Types, Being Aware of it: Being aware of the main character traits of others is an advantage. Extrovert or introvert, the perfectionist, aloof, nervous, the optimistic and the pessimistic, all these diffrent types of characters might need seperate approaches.
●Proactive Listening, Speaking and Empathy: Procative listening, speaking and feeling empathy are significant concepts in persuasion techniques. The key is to make others feel that they matter, their opinions are valued and that way you’ll go through a better communication process.
●Persuasion Techniques Directly Addressing Human Nature: There are a few techniques where the communicative dynamics are directly related with human nature and these are widely used in work life. Returning a good deed with a good deed, being consistent with what you do and how you do it, respecting authority and respecting social norms, displaying interest for things that are rare... All these traits are basic human values and should you need them, you must use them effectively in your quest of persuasion.
Skills for negotiation and persuasion in conflict management are crucially important. The fact that negotiation in itself has a potential to turn into a conflict makes it a sensitive matter to begin with. Hence the need to understand the dynamics of conflict and how to manage them for the desired solution. Identifying types of conflict, destroying prejudice, an attitude with self confidence and dicipline, being fair and releiving tension are some of the necessary topics you may find interesting. Making use of these techniques and learning from your own experience will guide you through your share of negotiation and persuasion. If you need more information about the topic please click on Speaker Agency’s website and meet the speakers like Jonathan Bowman-Perks, Kevin Gaskell, Perry McCarthy and Mark Denton who will be inspiring for your team.