Rafe draws on his experience at Disney, Coca-Cola, Diageo, and Sofar Sounds to show how culture is the engine of long-term success. He explains how values, leadership, and trust shape organizations from the inside out.
This keynote inspires leaders to prioritize culture as a driver of performance and innovation. Audiences leave with practical ideas to nurture environments where people feel engaged, motivated, and aligned with a shared purpose.
The Essential Ingredients Behind Maintaining Successful and Progressive Customer Service
Our speaker reveals the foundations of customer service excellence, from listening deeply to anticipating needs before they arise. Rafe demonstrates how organizations can evolve their service models to build loyalty in a fast-changing world.
This talk equips teams with strategies to go beyond transactions and create meaningful connections. Attendees walk away with a clear understanding of how progressive customer service fuels sustainable growth.
How to Create and Maintain a World-Class Experience
Rafe explores what it takes to deliver an experience that customers never forget. From branding to innovation, he shows how to consistently exceed expectations and inspire deep emotional engagement.
This keynote motivates organizations to think beyond products and focus on memorable experiences. Participants gain insights to craft journeys that turn customers into passionate advocates.
Managing Growth: From Start-Up to Mid-Market to Global Brand
In this session, Rafe shares lessons from scaling Sofar Sounds into a global phenomenon. He unpacks the challenges of managing growth at each stage—from the creativity of a start-up to the structure of a global brand.
Audiences gain practical strategies for navigating expansion while staying true to core values. This talk provides inspiration and guidance for leaders seeking to grow with vision, resilience, and authenticity.