Daphne Costa Lopes

Head of Customer Success, UKI at Hubspot

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Daphne Costa Lopes's Biography

Daphne is customer-obsessed. She is on a mission to break organisational boundaries and innovate across products, marketing, sales, and services to deliver fantastic customer experiences. Today, Daphne heads up Customer Success for the UK at Hubspot and is a CX advisor for tech start-ups. And she brings with her a decade of industry experience in CX having worked with start-ups, scale-ups and Fortune 500 companies. She built GTM and CX teams from the ground up, injecting customer-first approaches into organisations of all sizes. Her track record includes helping build future-of-work start-up Wndyr as their Head of Operations. She has led CX transformations for large organisations such as Lufthansa. Her CV is packed with examples of helping businesses re-invent their customer journeys to deliver value to their customers, faster. Daphne is the host of the 'This is Growth!' podcast, and has spoken at conferences such as The Customer Conference, Pulse and Leap. With an MSc. in Product Management, she authored cornerstone Customer Success Articles such as 'What Makes a Great CSM?', 'Real Application of Machine Learning in Customer Success' and 'Customer Success in Times of Economic Turmoil'.

SPEAKING VIDEOS
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Live Well, Perform Better with Daphne Costa Lopes

Net Revenue Retention in CS and beyond

Daphne Costa Lopes Speaker Solutions

Keynote Speaker

SPEAKER TOPICS

Artificial Intelligence Speakers

Digital Transformation Speakers

Inspiring Speakers

Customer Experience Speakers

Virtual Keynotes

Vision & Strategy Speakers

Leadership Speakers

Start-Ups & Entrepreneurship Speakers

Disruptive Change Speakers

Diversity Speakers

Generations Speakers

Future Trends Speakers

Global Strategy Speakers

Retail Speakers

Women in Tech Speakers

Conference Speakers

Business Speakers

Marketing Speakers

Workplace Culture Speakers

Technology Speakers

Daphne Costa Lopes Keynote Topics

Building A Second Growth Engine: Why You Should Invest In CS

Daphne Costa Lopes shows why Customer Success is the essential second growth engine for modern businesses. She explains how investing in CS drives retention, expansion, and long-term value. This talk highlights proven strategies from startups to Fortune 500 companies. Audiences leave with a clear framework to scale growth through customer-first models.

Why Customer Success Is The Key To Durable And Sustainable Growth

In this session, Daphne reveals why Customer Success underpins lasting business performance. She shares lessons from building CS teams that fuel resilience and loyalty. The talk connects customer outcomes directly to revenue impact. Audiences gain practical insight into embedding CS at the heart of strategy.

Breaking Linear Growth With CX

Daphne explains how customer experience can unlock exponential, rather than linear, growth. She shows how seamless journeys create advocates and accelerate expansion. This talk highlights how to break silos and innovate across the customer lifecycle. Audiences leave ready to transform CX into a powerful growth driver.

Improve NRR By Focusing On Your Customer’s Outcomes

In this talk, Daphne demonstrates how Net Revenue Retention improves when businesses obsess over customer outcomes. She shares data-driven insights and practical examples from her career. The session shows how aligning value delivery with customer goals builds long-term loyalty. Audiences gain actionable tools to strengthen NRR through CS.

Artificial Intelligence, Automation And The Future Of CX

Daphne explores how AI and automation are reshaping the future of customer experience. She highlights where technology can enhance journeys without losing the human touch. The talk reveals how forward-thinking companies are already applying these tools. Audiences leave with a vision for balancing innovation and empathy in CX.

Daphne Costa Lopes's Biography

Daphne is customer-obsessed. She is on a mission to break organisational boundaries and innovate across products, marketing, sales, and services to deliver fantastic customer experiences.

Today, Daphne heads up Customer Success for the UK at Hubspot and is a CX advisor for tech start-ups. And she brings with her a decade of industry experience in CX having worked with start-ups, scale-ups and Fortune 500 companies. She built GTM and CX teams from the ground up, injecting customer-first approaches into organisations of all sizes. Her track record includes helping build future-of-work start-up Wndyr as their Head of Operations. She has led CX transformations for large organisations such as Lufthansa. Her CV is packed with examples of helping businesses re-invent their customer journeys to deliver value to their customers, faster.

Daphne is the host of the 'This is Growth!' podcast, and has spoken at conferences such as The Customer Conference, Pulse and Leap. With an MSc. in Product Management, she authored cornerstone Customer Success Articles such as 'What Makes a Great CSM?', 'Real Application of Machine Learning in Customer Success' and 'Customer Success in Times of Economic Turmoil'.